Health Care Community Security & Safety
IMPORTANT: Please select the following affliation. SHSU > College of Criminal Justice > Institute for Homeland Security (IHS) > Critical Infrastructure Security & Resilence (IHS)
2 Hours
$25.00 per Student
Course Length:
Cost:
Course Description
This course emphasizes the vital role of effective customer service in fostering a safe, patient-centered care environment. Participants will learn how strong communication and empathy contribute to safety and trust while developing both foundational customer service skills and advanced verbal de-escalation techniques for handling difficult interactions. Through practical exercises and real-world scenarios, learners will gain strategies to recognize and respond to escalating situations, apply methods to defuse tension, and reduce potential threats to workplace safety. By the end of the course, participants will be equipped with the confidence and tools needed to promote a calm, respectful, and secure atmosphere for patients, visitors, and staff alike.
Course Objectives
Gain insight into the importance of effective customer service in the creation of a safe, patient-centered care environment.
Acquire techniques of basic customer service and more advanced verbal de-escalation skills for dealing with difficult people.
Learn strategies to identify escalating situations and practice various techniques to reduce threats to workplace safety.
Target Audience
This course is designed for frontline healthcare personnel. It is intended but not limited to nurses, physicians, physician assistants (PAs), patient transporters, administrative assistants, mental health technicians, security personnel, volunteers, specialized staff, and other professionals involved in patient care.
Course Length:
Cost:
$25.00 per Student
2 Hours
IMPORTANT: Please select the following affliation. SHSU > College of Criminal Justice > Institute for Homeland Security (IHS) > Critical Infrastructure Security & Resilence (IHS)
Course Description
This course emphasizes the vital role of effective customer service in fostering a safe, patient-centered care environment. Participants will learn how strong communication and empathy contribute to safety and trust while developing both foundational customer service skills and advanced verbal de-escalation techniques for handling difficult interactions. Through practical exercises and real-world scenarios, learners will gain strategies to recognize and respond to escalating situations, apply methods to defuse tension, and reduce potential threats to workplace safety. By the end of the course, participants will be equipped with the confidence and tools needed to promote a calm, respectful, and secure atmosphere for patients, visitors, and staff alike.
Course Objectives
Gain insight into the importance of effective customer service in the creation of a safe, patient-centered care environment.
Acquire techniques of basic customer service and more advanced verbal de-escalation skills for dealing with difficult people.
Learn strategies to identify escalating situations and practice various techniques to reduce threats to workplace safety.
Target Audience
This course is designed for frontline healthcare personnel. It is intended but not limited to nurses, physicians, physician assistants (PAs), patient transporters, administrative assistants, mental health technicians, security personnel, volunteers, specialized staff, and other professionals involved in patient care.